Configure email forwarding in Office 365
As
the admin of an Office 365 organization, you might have company requirements to
set up email forwarding for a user's mailbox. Email forwarding lets you forward
email messages sent to a user's mailbox to another user's mailbox inside or
outside of your organization.
Configure email forwarding
Before
you set up email forwarding, note the following:
·
Once you set up email forwarding,
only new emails sent to the from mailbox will
be forwarded.
·
Email forwarding
requires that the from account has a license. If you're
setting up email forwarding because the user has left your organization,
another option is to convert
their mailbox to a shared mailbox. This way several people can access it. However, a shared
mailbox cannot exceed 50GB.
You
must be an Exchange administrator or Global administrator in Office 365 to do
these steps. For more information, see the topic About admin roles.
Note
If
you're not using the new Microsoft 365 admin center, you can turn it on by
selecting the Try the new admin center toggle located at the
top of the Home page.
1. In the admin center, go to the Users > Active users page.
2. Select the name of the user whose email you
want to forward to open the properties page.
3. On the Mail tab, select Manage
email forwarding.
4. On the email forwarding page, select Forward
all emails sent to this mailbox, enter the forwarding address, and choose
whether you want to keep a copy of forwarded emails. If you don't see this
option, make sure a license is assigned to the user account. Select Save
changes.
To forward to multiple email addresses, you can ask the user to set up a rule in
Outlook to forward to the addresses. To learn more, see Use rules to automatically forward messages.
Or, in the admin center, create a distribution group, add the addresses to it, and then set up forwarding to point to the DL using the
instructions in this article.
5. Don't delete the account of the user who's
email you're forwarding or remove their license! If you do, email forwarding
will stop.
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